Effective Date: 22/08/2024]
1. Refund Eligibility
- Products: Items are eligible for a refund if they are returned within 30 days of receipt, are in their original condition, and have a valid receipt or proof of purchase.
- Services: Refunds for services are considered on a case-by-case basis. Please contact us to discuss any issues.
2. Refund Process
- Request: To request a refund, contact us at greencapers555@gmail.com with your order details.
- Approval: Once approved, refunds will be processed to your original method of payment within 7-10 business days.
3. Non-Refundable Items
- Customized Products: Items that are personalized or custom-made are non-refundable.
- Shipping Charges: Shipping charges are non-refundable.
4. Exchange Policy Exchanges are accepted for defective or incorrect items. Please contact us for exchange instructions.
5. Contact Us For refund requests or questions, email us at greencapers555@gmail.com.